Position Overview:

Ultimate Staffing is seeking a dedicated and experienced Customer Service Manager to lead their client's customer service team. This role is essential in ensuring high-quality service delivery and enhancing customer satisfaction through effective team management and strategic planning.

Responsibilities:

• Developing and implementing customer service policies and procedures to enhance customer satisfaction.
• Managing and leading a team of customer service representatives to ensure smooth operations and performance excellence.
• Monitoring and analyzing customer service metrics to identify areas for improvement.
• Handling complex customer service issues and escalations to ensure resolution and customer satisfaction.
• Collaborating with other departments to streamline processes and improve service delivery.
• Providing training and development opportunities for customer service staff to enhance their skills and knowledge.
• Conducting regular performance reviews and providing constructive feedback to team members.
• Staying updated on industry trends and best practices to ensure the company remains competitive in its service offerings.

Requirements:

• Proven experience in a customer service management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Experience in developing and implementing customer service strategies.
• Proficiency in customer service software and tools.

Benefits:

• Comprehensive health insurance plans.
• Paid time off and holiday benefits.
• Retirement savings plan with company match.
• Professional development opportunities.

Additional Details:

For more information about this position and to apply, please contact Ultimate Staffing Services directly.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.